S&G Carpet & More decided to invest in the Floormaster(FloorWizard) program for several reasons. First, we pride ourselves on providing the most accurate estimates possible. Accurate estimates are important not only for our reputation, but they are also crucial to our closing many jobs that our competitors are overbidding due to careless overmeasuring. As we continue to grow, training new estimators is a great challenge and we found ourselves sending estimators out on measures before they were fully trained. We felt our positive estimate reputation was in danger, and estimator mistakes were costly and were eating into our profits. As we get close to full implementation of Floormaster, we are finding that training time of new estimators has been cut in half, even for those estimators with no flooring experience. Errors such as missing rooms or stairs, carpet shortages when a customer changes selections, pattern match problems, etc. are almost nonexistent when the Floormaster program is used, especially by the newer estimators.
Another reason we decided to invest in Floormaster was our growing carpet remnant problem. We requested that Floormaster customize the program so that dye lot requirements are designated on the cut sheet. This allows us to use smaller roll balances, saving us thousands of dollars in low margin remnants.
In the past, our estimators spent a lot of time producing separate quotes for customers who were not sure exactly what they wanted. With Floormaster, it only takes a few key strokes to eliminate a room, change a carpet or pad, or change seam placement, thus allowing the customer to make a better informed decision. We have also trained our Floor Managers and many of our sales people to be able to make some of these minor changes so that the estimators are freed up to do the actual measures. It has raised the professional image of our sales people in the eyes of our customers.
One benefit we did not count on when we purchased the program was the reaction from our customers. Our estimators are continually bringing back reports of customer comments regarding how professional our quote presentation is, and they trust our measures because it is done by a computer.If a customer decides to reduce the cost of a job by adding more seams than we would recommend, we can print out the room layout and have them sign it, preventing future claim problems. The estimators can easily show a customer how much they would save if they change the seam layout. We have noticed that since we have been using Floormaster, some of our competitors are now using a version of a computer estimate program.
The implementation of a program of this magnitude has been challenging. But Bob, Melanie, John and the rest of the Floormaster staff have been receptive to most of our suggestions and requests. They have made some major changes to the program to make it a better fit for our company. They are easy to reach and solve any minor problems in a timely manor. They have been extremely patient with those of us who are sometimes not so patient!
In conclusion, we feel the Floormaster program has made S&G a more professional, efficient company. We look forward to the many enhancements that we are sure will take place with this program in the years to come.
We have been a FloorWizard user since February of 2016. The program is very good, and we have had excellent service from FloorSoft. The program will allow us to continue to grow our business, and we would never go back to the manual process.
We have been a FloorWizard user since 2010. We love the internet model and the way that FloorSoft keeps improving the program; we get new releases every month. FloorSoft listens to their users, and they do a good job of moving our ideas into the system. For example, I passed an idea to them late last week and now it is a part of the program! Additionallly, with every release, they document each change back to the users. And, if an idea is from a user, they recognize them in the release notice.
We have been very happy with the software. Any issues we had initially were corrected ASAP. We would not go back to the old methods.
While thankfully I rarely have to work with the support staff, they are always ready and willing to help. Mitchell specifically is always a great resource in that he is proactive and willing to get others involved when necessary to solve a problem.